Privacy Policy

1. Controller & Contact
Zaugg Jewellery GmbH, Poststrasse 91, 7050 Arosa, Switzerland is the data controller for all personal data collected through this website. Contact: info@zaugg-jewellery.com

2. Data We Collect
When you use our website or place an order, we may collect:

• Name, email, phone number
• Delivery and billing address
• Payment information (processed by Stripe, PayPal, Twint, Klarna — we do not store full card details)
• Order history
• WhatsApp messages and contact details (if you contact us via WhatsApp)
• IP address, browser type, and usage data (via Shopify analytics and optional cookies)

3. Legal Basis for Processing
We process your data on the following legal bases (Swiss DSG / EU GDPR where applicable):

• Contract performance — to process and fulfil your order
• Legal obligation — for tax and accounting purposes (10-year retention under Swiss law)
• Legitimate interest — to improve our website and prevent fraud
• Consent — for marketing emails and non-essential cookies (you may withdraw consent at any time)

4. Third-Party Processors
We share your data only with trusted service providers necessary to operate our business:

• Shopify Inc. (Canada/USA) — e-commerce platform. Privacy policy: shopify.com/legal/privacy
• Stripe Payments Europe Ltd. — card payment processing
• PayPal (Europe) S.a.r.l. — payment processing
• Klarna Bank AB (Sweden) — instalment payment processing; Klarna performs its own credit assessment
• Twint AG (Switzerland) — mobile payment processing
• Meta Platforms Ireland Ltd. — WhatsApp messaging service
• Shipping partners — for order delivery
  
• Swiss / EU tax authorities — where legally required

5. International Data Transfers
Some of our service providers (notably Shopify and Stripe) are based in or transfer data to the USA, which the EU Court of Justice considers to have an inadequate level of data protection. We ensure appropriate safeguards are in place through EU Standard Contractual Clauses (SCCs) or equivalent mechanisms. By using our website, you acknowledge this data transfer.

6. Cookies & Tracking
Our website uses the following types of cookies:

• Essential cookies — required for the website to function (cart, session, security). Cannot be disabled.
• Performance cookies — collect anonymised data on how visitors use the site (e.g. Shopify analytics). Subject to your consent.
• Marketing cookies — used to display personalised advertising on third-party platforms. Subject to your consent.

You can manage your cookie preferences via the cookie banner on your first visit, or modify / withdraw your consent at any time via the [Cookie Settings] link in the website footer. Note: disabling cookies may affect website functionality.

7. Data Retention
We retain order and financial data for 10 years as required by Swiss law. Marketing data is retained until you withdraw consent. You may request deletion of non-legally-required data at any time.

8. Your Rights
Under Swiss law (nDSG) and the EU GDPR (where applicable), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
  
• Request deletion of your data (subject to legal retention requirements)
  
• Object to processing for marketing purposes
• Withdraw consent at any time without affecting prior processing
• Lodge a complaint with the Swiss Federal Data Protection Commissioner (FDPIC / EDÖB) at edoeb.admin.ch

To exercise your rights: info@zaugg-jewellery.com

9. Data Security
Our website is operated on Shopify's platform, which uses industry-standard SSL/TLS encryption. Payment data is processed directly by PCI-DSS compliant providers (Stripe, PayPal, Klarna, Twint) and is never stored on our servers.

10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always available on this page. We recommend checking it periodically. Continued use of the website after an update constitutes acceptance of the revised policy.

11. Contact
Zaugg Jewellery GmbH — Poststrasse 91, 7050 Arosa, Switzerland
Email: info@zaugg-jewellery.com  ·  WhatsApp: +41 81 377 18 65